Shipping policy
SHIPPING POLICY: THE LOGISTICS OF THE LEAD
1. THE FORGE TIME (PROCESSING)
We don’t believe in "fast fashion." We believe in structural integrity.
-
Every order is architected to your specific "Mode" (Night, Day, or Signature).
-
Standard Processing: Please allow 3–5 business days for your gear to be forged, inspected, and cleared for dispatch. When the rhythm is heavy, we take the extra time to ensure the spark is perfect.
2. THE TRANSIT RHYTHM (SHIPPING SPEEDS)
We partner with high-voltage carriers (like UPS) to move your gear from the coast to your door. We know the loading docks and the heavy rhythm of the line—so we choose the most efficient routes to get the signal to you.
| SHIPPING METHOD | ESTIMATED ARRIVAL | THE VIBE |
| Standard Ground | 5–7 Business Days | The Steady Grind. |
3. MONITORING THE SIGNAL (TRACKING)
Once your gear leaves the forge, you will receive a Project Dispatch Email containing your tracking number. You can monitor the progress of your blueprint in real-time as it moves through the network. If the signal goes dark, contact the lead immediately at [Your Email Address].
4. THE SALT AIR CLAUSE (INTERNATIONAL)
Currently, SOLSHOCK is architected for the domestic resilient (USA). If you are looking to bring the "Tampa Spark" across international borders, please contact us for a custom quote. Be advised that local "customs blueprints" (duties and taxes) are the responsibility of the Capable Architect on the receiving end.
5. INCORRECT COORDINATES
Precision is the standard. Please double-check your shipping address before finalizing the build. SOLSHOCK is not responsible for gear delivered to the wrong site because of a drafting error in the coordinates. If you catch a mistake, email us before the "Dispatch Signal" is sent, and we’ll adjust the blueprint.
THE "UPS" STANDARD
" My time on the line and driving for UPS, I know that a project isn't finished until the gear is in your hands. We treat every package like it’s the final piece of a skyscraper build. No fluff. Just force." — The Lead.